24/7 EMERGENCY SERVICE

 Are you experiencing a water damage emergency in San Diego, CA? Are you experiencing flood damage from a broken pipe? Did your toilet overflow? Did an appliance malfunction and now your standing in water?

Our team of IICRC certified restoration technicians are available 24/7 for fast, emergency services in San Diego  and surrounding areas. Timing is everything in order to minimize further damage to your property. Our highly-trained specialists are here to provide water damage restoration services including water cleanup, fire damage, flood damage and sewage extraction.

We work with insurance! If you’re insured, the chances of your residential or commercial property being covered by your insurance are in your favor. Our project managers will go over with you the step-by-step process on how to file a claim with your insurance carrier.

Water Loss: Class and Category

What category is your wWater Loss: Class and Categoryater loss?

The category of the water loss refers to the level of contamination in the water, considering its originating source.

There are three categories of water loss:

Category 1:

A category 1 water loss is when the water originates from a sanitary water source and does not pose a substantial risk if ingested or inhaled.

Some examples of a category 1 water loss:

• Broken water supply lines.
• Sink or tub overflows with no contaminants.
• Melting ice or snow and falling rainwater.
• Broken toilet tanks and toilet bowls that do not contain contaminants or additives.

Category 2:

A category 2 water loss is when water contains contamination and has the potential to cause sickness if contacted or consumed by humans. Category 2 water can contain potentially unsafe levels of microorganisms or nutrients for microorganisms, as well as organic and inorganic matter.

Examples of category 2 water loss:

• Overflows from washing machines.
• Discharge from dishwashers or washing machines.
• Overflows from toilet bowls.
• Broken aquariums and punctured water beds.

Category 3:

The water can contain pathogenic, toxigenic, or other harmful agents such as silt, pesticides, organic matter, heavy metals, regulated materials or toxic organic substances.

Examples of a category 3 water loss:

• Sewage.
• Toilet backflows that originate from beyond the toilet trap.
• All forms of flooding from seawater.
• Ground surface water and rising water from rivers or streams and other contaminated water entering or affecting the indoor environment, such as tropical storms, wind-driven hurricanes, or other weather-related events.

What does “class” mean?

Class of water refers to the amount of water and the likely or anticipated rate of evaporation based upon the number and type of wet materials in the affected space. There are four classes of water.

Class 1:

Class 1 water losses may only affect part of a room or area, or they may include larger areas with materials that have absorbed minimal moisture. (Least amount of water, absorption, and evaporation).

Class 2:

A class 2 water loss affects at least an entire room of carpet and cushion. Water has gone up the walls less than 24 inches. There is moisture remaining in structural materials like plywood, particle board, structural wood, VCT, and concrete. (Large amount of water).

Class 3:

Water may have come from overhead. In a class 3 the ceilings, walls, carpet, insulation, and sub floor are saturated in the entire area. (Greatest amount of water).

Class 4:

Class 4 water losses include wet materials with very low permeance porosity such as hardwood, plaster, brick, concrete, lightweight concrete, and stone. In these cases, there are deep pockets of saturation, which require very low specific humidity. Class 4 losses typically require longer drying times and special methods.

 1.  A thorough assessment of a flood damaged property

Firstly, we take precautions to identify the safety hazards, if any and eliminate them. Then, our technicians inspect the affected and non-affected area and assess with specialized water sensing equipment, moisture meters and thermal imaging cameras.

We also determine the category of water and the class of water loss. Our water damaged carpet cleaners carry out a detailed assessment of wet carpet, underlays, subfloors, structure frames and plaster walls along with the levels of contamination it has caused.

The extent of water damage can only be justified based on a complete and thorough assessment. It will decide what items are salvageable and what not. If any content or structure requires to be cut and disposed of, our technicians will advise you accordingly.

Based on the findings, we will develop a suitable restoration technique. At this stage, we will advise you of the estimated cost, and the time it will take to dry, clean and ultimately restore the flood damaged area.

Using specialized extraction equipment, our cleaners will quickly extract excess water from a flooded carpet. This step is highly crucial in drying and restoring a water damaged carpet because the more excess water you remove, the faster and efficiently it dries.

Mold mainly grows where dampness is. Water damage can cause dampness, which helps mold growth.

Mold can ruin surfaces it grows on and the longer it sustains, the more damage it causes. By using antimicrobials and mold controls, we treat the affected area to reduce the spread of such bacteria.

The antimicrobial treatment begins with the wet carpet drying process and is used again after the completion of the water damage restoration to prevent and control mold growth.

As soon as the water extraction is complete, we make use of heavy-duty industrial air movers to disperse water molecules faster to support drying.

Desiccant or LGR dehumidifiers are used to remove moisture from the air. We may lift the carpet to facilitate comprehensive drying of structure and subfloor.

Once the carpet is dry, our water damage carpet cleaning professionals will attempt to clean any cellulosic browning stains that are caused by water residues.

If the carpet is lifted, we will re-lay and restretch it back to avoid any bulge in the carpet.

We continue monitoring the moisture levels at all steps right from the beginning of the process until the drying and sanitization to achieve satisfactory flood damage restoration.

We keep the air movers and dehumidifiers operating at your property and routinely check at regular intervals to control humidity and moisture content of affected materials.

The restorative drying job is considered to be completed when the instrument confirms that all affected materials are restored to pre-loss moisture condition.

We steam clean the carpet along with the antimicrobial sanitizer for a deeper clean, to kill the remaining bacteria and remove unbearable damp odor.

Upon completion of the water damage restoration process, we will provide you with a final report that you can use to send for insurance claims.